Service Pillar 03 of 06

From notebook to production — AI that's actually shipped, not demoed.

We move models from research notebooks to regulated production. Generative AI, RAG systems, predictive models, NLP pipelines, AI-driven testing — built with the eval, monitoring, and governance that makes them trustworthy in healthcare, finance, and telecom.

What we do

The hard part of AI isn't the model — it's the production system around it. Every capability below is something we've shipped beyond a proof-of-concept.

Generative AI & LLM systems

RAG architectures with grounded retrieval, prompt-engineering frameworks that scale to thousands of templates, evaluation harnesses, jailbreak defenses, cost ceilings. Closed and open-weight models.

Predictive modeling

Tabular ML for fraud, churn, propensity, demand forecasting. XGBoost / LightGBM in production with feature stores, monitoring, retraining pipelines that catch drift before users do.

NLP pipelines

Entity extraction, document classification, summarization, semantic search. Custom embedding models when off-the-shelf isn't enough. Language-aware pipelines for multi-region deployments.

AI-driven testing

LLM-based test generation for legacy systems, property discovery via fuzzing-with-AI, regression test suites that grow themselves. Especially valuable when undocumented systems need coverage fast.

MLOps platform engineering

Feature stores (Feast, Tecton), training orchestration (Kubeflow, Argo), model registries (MLflow), deployment with canary + shadow traffic. Reproducibility and lineage built in, not bolted on.

Eval & governance

Offline evaluation harnesses, A/B and shadow testing, hallucination detection, bias monitoring. Output explainability for regulated environments. Audit trails that satisfy compliance reviews.

How an engagement runs

Four phases. Production from day one — no PoC theater.

PHASE 01

Assess

Two-week analysis of use case, data, regulatory perimeter. We tell you upfront if AI isn't the right answer — and what is. Output: feasibility report with cost / accuracy / risk matrix.

PHASE 02

Prototype

End-to-end production-shape prototype on real data — not a demo, an actual call into your system. Eval harness from day one. We measure what we'll be measuring at scale.

PHASE 03

Productionize

Pipelines, monitoring, model registry, deployment infrastructure. Shadow traffic before live. Canary rollout with kill-switch. Cost ceilings enforced at the gateway.

PHASE 04

Operate

30/60/90-day operate-with engagement. Your team owns the model lifecycle by day 91. Drift dashboards in place, retraining cadence defined, eval suite running.

Technologies in our daily kit

What we ship to production. Models change quarterly; the platform around them shouldn't.

PyTorch
TensorFlow
JAX
scikit-learn
XGBoost
LightGBM
Hugging Face
LangChain
LlamaIndex
OpenAI API
Anthropic API
Vertex AI
Bedrock
vLLM
Triton
Ray Serve
Pinecone
Weaviate
pgvector
MLflow
Kubeflow
Argo Workflows
Feast
Tecton
DVC

Selected work

Three representative engagements. Names anonymized.

HealthcareRAGHIPAA

Clinician documentation assistant — large medical group

Problem
Physicians spending 2+ hours/day on chart documentation. Existing dictation tools missing clinical context, requiring heavy edits. Privacy and PHI handling ruled out cloud LLM APIs.
Approach
On-premises open-weight LLM (Llama 3.1 70B) with patient-context RAG over the EHR. Specialty-specific prompt libraries reviewed by clinical leads. PHI never leaves the hospital network. BAAs not required.
Outcome
Documentation time 2hr → 35 min/day per physician. 87% draft-acceptance rate measured weekly. Eval harness flags drift on a per-specialty basis; quarterly fine-tuning loop in place.
FinancePredictive MLReal-time

Real-time fraud scoring — Tier-1 payments processor

Problem
Existing rules engine at fraud-loss ceiling. Each new rule took 6 weeks (training, regulatory review, deployment). Recall plateauing while merchants demanded faster decline decisions.
Approach
Gradient-boosted tree ensemble served via Triton. Feature store with hot Redis layer for sub-10ms feature retrieval. Shadow scoring for 6 weeks against the rules engine before live cutover. Explainability layer for regulator-facing decisions.
Outcome
Fraud loss reduction 31% in first quarter. P99 scoring latency 8ms. New model versions deploy in days, not weeks — drift monitoring auto-triggers retraining.
TelecomNLPCustomer ops

Customer-care intent classification — Tier-1 mobile operator

Problem
15M support tickets/year. Tier-1 agents spent average 90 seconds reading and routing each. Mis-routing rate ~22%, driving handle-time inflation and CSAT dips.
Approach
Fine-tuned encoder model (RoBERTa) for multi-label intent classification across 47 categories. Active-learning loop where agent corrections feed retraining. Pre-population of ticket summary, sentiment, and recommended action in agent UI.
Outcome
Mis-routing 22% → 6%. Average handle-time down 18%. Agents report less cognitive load (verified via post-shift surveys). Annual savings projection: $11M.

AI you can actually run in production?

30-minute call, senior ML engineer, no slides. We'll tell you on the first call whether your problem needs AI at all — and what it'll really cost.